Business/IT Project Manager - Retail Banking - Hong Kong

Location: Kwun Tong, Kwun Tong District
Contract Type: Contract
Specialisation: Banking & Financial Services
Salary: HK$55000.00 - HK$60000.00 per month
REF: BBBH247970_1618373638

Business/IT Project Manager - Retail Banking - Hong Kong

Our Client is leading retail bank and they are now looking for high calibre Project Managers to join their dynamic team. They have openings for both Business Project Manager and IT Project Manager.

Project Manager - Business

Responsibilities

  • You will lead/drive and support the end-to-end operating model development & maintenance on the Card & Unsecure Loan (CUL) iconic journey and other key initiatives.
  • You will prepare and track detail plan/activities based on estimations (size, effort, schedule)
  • You will participate in customer journey (CJ) and backlog discussion / review (focus on risk & control on non straight through process flow / exception handling).
  • You will conduct workshop / offline review on as-is operating process from an end-to-end perspective to facilitate identification of pain points and process gaps
  • You will develop end-to-end operating processes & performance measurements (SLA, Turnaround Time and Execution Time) with the use of data to address pain points/gaps focusing on better customer experience, improved operating efficiency and effectiveness while ensuring full compliance with regulatory requirements & corporate guidelines, and adequate control to mitigate potential risks.
  • Critical Care Support - resolve risk & control and operating process issues after production implementation

Hiring requirements:

  • Track record of process re-engineering project in BA/PM capacity
  • Experienced in risk and control initiatives
  • Strong documentation skills
  • Good communication skills in Cantonese and English
  • Advantage: prior exposure to loan products

Project Manager - IT

Responsibilities

  • You will deliver IT projects for Consumer Finance platform (Credit Cards and Unsecured Lending)
  • You will lead IT projects end-to-end from requirements gathering to system delivery and post implementation support
  • You will collaborate with SMEs from both IT and business to come up with system proposal and cost estimation against user requirements
  • You will manage risk and issue from project management perspective

Hiring requirements

  • 5+ years IT PM experience in banking environment
  • Solid product knowledge of credit card/ unsecured loans
  • Familiar with Agile and Waterfall methodologies
  • Good communication skills in Cantonese and English