Business Analyst - Insurance

Key Responsibilities

• Gather, analyze, and document business requirements, user stories, and acceptance criteria.
• Conduct stakeholder interviews, workshops, and requirement discovery sessions.
• Map and improve existing business processes and workflows.
• Translate business needs into clear functional and non‑functional requirements.

Project Delivery

• Support project planning, backlog grooming, and sprint activities (Agile or hybrid project methods).
• Assist in defining test scenarios, preparing UAT plans, and coordinating testing activities.
• Track issues, follow up with stakeholders, and ensure timely resolution
• Support preparation of training materials, user guides, and communication plans.
• Assist with rollout activities and provide post‑implementation support.
• Help identify opportunities for further enhancements.

Required

• Bachelor's degree in Business, Information Systems, or related discipline.
• 2-5+ years of experience as a Business Analyst or similar role.
• Experience working on digital, system, or process improvement projects.
• Strong analytical, documentation, and communication skills.
• Ability to work with multiple stakeholders and manage requirements effectively.
• Familiarity with Agile or other software development methodologies.

Preferred (Optional)

• Experience using tools such as JIRA, Confluence, Visio, Figma, or similar.
• Knowledge of project management frameworks or BA certifications (e.g., CBAP, CCBA).
• Experience with data analysis or digital customer journey design.