Business Analyst - Banking Space (35K - 40K)

Responsibilities:
* Accountable for digital business / customer behavior requirements activities for Insurance related projects under Agile methodology
* Acting as a Business Analyst and work with internal teams to go through design thinking process and generate high level business requirements & customer journey mapping assisted by Customer / Market research
* Drive business & UIUX requirements grooming with Insurance Product & other project stakeholders and seek for management feedback
* Creation of business epics and user stories with robust acceptance criteria in committed timescales - seeking endorsement / clearance from project stakeholders and risk stewards as required
* Responsible for in-depth impact analysis and technical feasibility study of customer journeys to support Front-end & Back-end solution design
* Review user journey design & copies prepared by UIUX team with project stakeholders
* Identify key risks, issues and interdependencies and provide appropriate mitigation strategies or escalation as appropriate
* Work closely with Insurance Product, Marketing and Digital Commercialization team for external & internal customer communication plan upon new product / major system enhancement launch

Requirements:
* Strong analytical ability and problem solving skills, excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer and operational considerations such as risk
* At least 2 years' experience of supporting requirements management activities to support the delivery of digital transformation across the bank
* Solid understanding of digital insurance application & servicing journeys is highly preferred
* Strong communication skills, in both written and verbal, to escalate blocker / critical risk & issues, if needed
* Excellent understanding of Design thinking, customer centric design, Agile project methodology / framework and best practices
* Able to balance risks / efforts and benefits and optimize cost effectiveness and customer experience
* Have "Think out of the box" & "Can do" mindset - think how to remove blockers to achieve the goal instead of identifying the current limitations/constraints to achieve
the goal
* Willing to move from comfort zone and embrace new technology & challenges
* Experience of relevant tools such as JIRA, Confluence and be comfortable to use Microsoft Teams for day-to-day communications
* Excellent negotiation and relationship management skills to satisfy a wide range of internal and external stakeholders with conflicting priorities

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend