Application Support, insurance, 60 -70K

Location: Kowloon, Hong Kong S.A.R
Contract Type: Permanent
Specialisation: Technology
Salary: Negotiable
REF: BBBH242576_1629967621

A leading insurance company is looking for an Application Support Analyst to join teir HK office, you will be responsible for their agency and customer facing digital apps

Job duties

  • Carry out incident management procedures, manage and track daily production problems; ensure effective and timely resolution and communications to the user; coordinate with developer teams to report and follow through bug fixing.
  • Minimize failures and ensure adequate performance and operation of the systems by continuously monitoring the performance⁄ operation, quickly diagnose and address any problems.
  • Bring together Operations, IT and Infrastructure teams during critical incidents and for preventative action planning.
  • Conduct system Quality Assurance Testing and assist in User Acceptance test; perform deployment or upgrade of mission critical applications and systems.
  • Provide support on-call support as part of a rotational schedule to support the needs of the business after office hours, during weekend and holiday support are required.

Requirements

  • 5-10 years of experience supporting a financial workplace environment. Solid experience in application support for insurance business.
  • Strong insurance digital platform application support knowledge.
  • Technical understanding of mobile apps, application server, database, network, MS Azure cloud
  • Experience in working in environment needing both end user communication as well as technical team communication
  • Self-starter, able to work under own initiative.
  • Developed problem solving techniques.
  • Emphasis on communication skills and confidence in high pressure environment.
  • Experience in incident management, helpdesk support