UX Researcher, Regional Bank

What You'll Do:

• Lead user research initiatives using interviews, surveys, usability testing, and more to uncover insights specific to banking products and services.
• Translate complex data into meaningful recommendations that enhance user experience across digital platforms.
• Work closely with cross-functional teams-designers, product managers, and stakeholders across regions-to ensure research is localized and aligned with regulatory standards.
• Create user personas, journey maps, and experience prototypes that reflect the needs of banking customers.
• Present findings and strategic insights to influence design and product decisions.
• Stay ahead of UX trends and behavioral science practices within the financial industry.
• Manage external research vendors and facilitate design workshops when needed.
• Support occasional ad hoc tasks as part of a dynamic team.

What We're Looking For:

• A bachelor's degree and at least 5 years of professional experience, including 3+ years leading end-to-end research projects.
• Deep understanding of both qualitative and quantitative research methods-know when and how to apply usability tests, interviews, card sorting, and more.
• Proficiency with tools like Figma, FigJam, Miro, or similar platforms.
• Excellent communication skills in English and Cantonese, with the ability to educate and engage teams on research insights.
• Strong analytical thinking and problem-solving abilities.

Why Apply?

This is a fantastic opportunity to make a real impact in the banking sector, working with a team that values innovation, collaboration, and customer-first design.