UX Researcher, Regional Bank

What You'll Do:

• Lead user research initiatives using interviews, surveys, usability testing, and more to uncover insights specific to banking products and services.
• Translate complex data into meaningful recommendations that enhance user experience across digital platforms.
• Work closely with cross-functional teams-designers, product managers, and stakeholders across regions-to ensure research is localized and aligned with regulatory standards.
• Create user personas, journey maps, and experience prototypes that reflect the needs of banking customers.
• Present findings and strategic insights to influence design and product decisions.
• Stay ahead of UX trends and behavioral science practices within the financial industry.
• Manage external research vendors and facilitate design workshops when needed.
• Support occasional ad hoc tasks as part of a dynamic team.

What We're Looking For:

• A bachelor's degree and at least 5 years of professional experience, including 3+ years leading end-to-end research projects.
• Deep understanding of both qualitative and quantitative research methods-know when and how to apply usability tests, interviews, card sorting, and more.
• Proficiency with tools like Figma, FigJam, Miro, or similar platforms.
• Excellent communication skills in English and Cantonese, with the ability to educate and engage teams on research insights.
• Strong analytical thinking and problem-solving abilities.

Why Apply?

This is a fantastic opportunity to make a real impact in the banking sector, working with a team that values innovation, collaboration, and customer-first design.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend