Solution Delivery Specialist

Responsibilities:

• Collaborate with the Delivery Manager to effectively manage and oversee the successful delivery of production releases.
• Engage closely with the Product Owner and Business Analysts to gain a comprehensive understanding of business and functional requirements.
• Foster collaboration among team members to ensure consistent implementation across various channels.
• Work closely with the development team and testing resources to guarantee that the implementation aligns with the defined requirements.
• Define and effectively communicate system requirements to relevant development teams, including upstream and downstream systems.
• Establish clear test requirements, define the scope, and create a well-structured test schedule.
• Lead the process of preparing test cases and test data, as well as executing the tests.
• Identify and report any defects found, working closely with the development team to identify appropriate fixes.
• Regularly report test results to the working team, team lead, and relevant stakeholders.
• Act as a secondary point of contact for production support.
• Conduct sanity checks and provide support for post-production checks, occasionally requiring work during overnight and public holiday hours (e.g., midnight to 4 am once to twice a month).
  Requirements:
• Minimum of 5 years of professional experience, with at least 3 years of experience in solution delivery within an IT role.
• Possess a strong background in the insurance industry, preferably in NB POS/eApplication, with knowledge of FNA, proposal processes, and the entire insurance application journey.
• Demonstrated ability to effectively collaborate with offshore development teams.
• Proficient in managing all aspects of solution delivery, including requirements gathering, development, and testing phases.
• Hands-on experience in test case preparation, execution, defect management, and test reporting is desirable.
• Ability to translate requirements into a comprehensive test plan with adequate coverage.
• Willingness and ability to thrive under high-pressure situations.
• Adaptable to a fast-paced environment, occasionally requiring overtime and work outside of regular office hours.
• Capable of providing guidance to team members with less experience.
• Self-motivated and able to work independently with minimal supervision.
• Strong analytical and problem-solving skills.
• Independent and mature in decision-making.
• Proactive personality with effective communication skills.
• A team player with a can-do attitude.
• Highly organized with excellent attention to detail.
  * Fluent in both written and spoken Cantonese and English.

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