Senior UXUI Designer - MNC

Regional UX/UI Designer - Customer Experience - MNC/ Consulting

We are seeking a talented and experienced Senior UX/UI Designer. In this role, you will lead the and research efforts for customer journeys across digital channels, ensuring every interaction is intuitive, engaging, and impactful. You will work closely with cross-functional teams to uncover insights and translate them into exceptional user experiences.

About the Role

We are seeking a talented and experienced Senior UX/UI Designer to join our Customer Experience (CX) team. In this role, you will lead the design and research efforts for customer journeys across digital channels, ensuring every interaction is intuitive, engaging, and impactful. You will work closely with cross-functional teams to uncover insights and translate them into exceptional user experiences.

Responsibilities

• Lead and conduct user research, interviews, and usability testing focused on both CX and UX.
• Analyze and synthesize research findings to inform design decisions and strategy.
• Create user flows, wireframes, prototypes, and high-fidelity visual designs for web and mobile applications.
• Collaborate closely with product managers, developers, and other stakeholders to ensure a seamless user experience.
• Advocate for the customer at every stage of the design process.
• Present and communicate design concepts and research findings to stakeholders and leadership.
• Stay updated on the latest industry trends, tools, and best practices in UX, UI, and CX.

Requirements

• Minimum 7 years' experience in UX/UI design, with a strong portfolio demonstrating research and design for customer experience projects.
• Proven experience leading research activities (e.g., interviews, surveys, workshops, usability testing).
• Proven track record in leading UX and CX research
• Consulting experience is highly preferred
• Proficient in design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).
• Strong understanding of interaction design, visual design, and information architecture.
• Excellent communication and collaboration skills.
• Fluent in English is a must; Fluent in Cantonese and Mandarin will be preferred
• Bachelor's degree in Design, HCI, Psychology, or a related field.
• Experience working in agile, cross-functional teams is a must.