Salesforce Service Cloud BA / PM

Responsibilities:

Design and deliver customized Salesforce Service Cloud solutions aligned with business needs.
Administer, troubleshoot, and maintain the Salesforce platform and integrated systems.
Develop and support dashboards, reports, and ensure data quality and integrity.
Recommend platform enhancements to improve usability and performance.
Create and maintain technical documentation and specifications.
Promote best practices and define security and governance standards.

Requirements:

5+ years of experience in Salesforce technical implementations and enhancements.
Strong skills in Salesforce configuration and customization.
Proven experience in CRM process design and deployment.
Familiarity with integration tools and ETL processes.
Excellent communication and presentation skills in English.