Salesforce Service Cloud BA - English speaking

• Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies
• Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform
• Support continued build-out of key reports and dashboards, data administration, and integrity upkeep
• Recommend new features and improvements to optimize and increase use of the platform
• Provide technical specifications and help maintain overall documentation for the business
• Adhere to and promote best practices, and design the guidelines for security procedures

Required skills and qualifications

• 5 or more years of experience with Salesforce technical implementations/ enhancement
• Advanced experience with Salesforce configurations
• Background in CRM process design and implementation
• Experience with enterprise integration tools and ETL (extract, transform, load) tools
• Strong English presentation and communication skills