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Regional M365 Tech BA and Technical Support - 1 year contract

Job description

Regional (1) M365 Technical Business Analyst and (2) Technical Support

1) M365 Business Analyst
Your Role

  • Collaborate with business stakeholders to understand their requirements, goals, and challenges related to Microsoft 365 solutions.
  • Conduct thorough analysis of business processes, workflows, and systems, identifying opportunities for improvement and optimization using Microsoft 365 technologies.
  • Gather and document functional and technical requirements, ensuring they are aligned with business objectives and Microsoft 365 capabilities.
  • Translate business requirements into technical specifications, including system architecture, data models, workflows, and integration points.
  • Collaborate with cross-functional teams, including solution architects, developers, and project managers, to ensure effective implementation of Microsoft 365 solutions.
  • Assist with the configuration and customization of Microsoft 365 applications, such as Purview, Intune, Exchange Online, SharePoint Online, Teams and Power BI, to meet business requirements.
  • Conduct user acceptance testing (UAT) and quality assurance (QA) to ensure Microsoft 365 solutions meet the defined requirements and business needs.
  • Provide training and support to end-users, helping them adopt and effectively utilize Microsoft 365 applications and features.
  • Monitor and analyze the performance of Microsoft 365 solutions, identifying areas for improvement and implementing corrective actions as needed.



Your Skills and Knowledge

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Microsoft 365 Certified is a must.
  • At least 2 years of M365 suite product/ tools 1st line support experience.
  • Proven experience as a Business Analyst, with a focus on Microsoft 365 technologies.
  • In-depth knowledge of Microsoft 365 module, including Purview, Intune, Exchange Online, SharePoint Online, Teams and Power BI.
  • Strong understanding of business processes and workflows, with the ability to analyze and document complex requirements.
  • Experience with business process mapping, requirements gathering, and solution design using industry-standard methodologies.
  • Excellent analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders and technical teams.

(2) M365 Technical Support

Your Role

  • Provide hands-on support for M365 platforms
  • Support with M365 migration
  • L2 General Technical support
  • Oversee Exchange Online, SharePoint, One Drive and Intune platforms
  • Be involved in engineering, design, BAU and some automation

Requirements

  • 2+ years M365 administration and L2 support experience
  • Strong in Exchange Online, SharePoint, One Drive and Intune platforms
  • Cantonese speaking, fluent in English

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend