Helpdesk

Minimum of 3 years' experience in End User Support or a related technical support role
Strong problem-solving abilities and effective communication skills
Solid understanding of operating systems, Microsoft Teams Phone, software applications, and hardware components
Hands-on experience with meeting and conference room technologies, such as Microsoft Teams Room
Proficient in using remote desktop and help desk software
In-depth knowledge of IT network fundamentals
Excellent interpersonal skills and ability to communicate clearly with users and stakeholders
Willingness to work outside regular office hours, including weekends and public holidays
Capable of working independently and managing tasks with minimal supervision
End User Service Support Engineers are essential in delivering technical assistance to users and clients, ensuring smooth operations and timely issue resolution

Deliver technical support to end-users and clients through phone, email, or in-person interactions
Identify, diagnose, and resolve software and hardware issues
Maintain and update equipment inventory and rack information in the management system
Provide training to end-users on software applications and tools
Keep system documentation accurate and up to date
Escalate unresolved technical issues to the appropriate support teams
Follow established procedures, instructions, and checklists to ensure high-quality task completion
Handle client requests and ad-hoc duties efficiently and within expected timeframes
Perform other responsibilities as assigned by supervisors