Customer Service Manager - up to 45K, banking

Job description

Job Responsibilities:

Handle client's verbal & written complaints
Work with other departments for case investigation and generate solutions
Identify areas to improve the current service process

Job Requirements:

University graduate
3 to 5 years of experience in customer service/compliant handling, preferably within banking & finance service industry
Excellent customer service attitude
Fluet in English, Cantonese & Mandarin

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend