Compliant Handling Manager, up to 45K, banking

Job Responsibilities:

• Handle and resolve escalated complaints from credit card clients
• Provide end-to-end complaint processing : conduct investigation, internal coordination and offer settlement to clients within service standards
• Conduct complaint analysis & liaise with related parties to drive for improvement

Job Qualifications:

• Handle and resolve escalated complaints from credit card clients
• University graduate with major in Social Science or Business Administration
• 5-7 years of experience in complaint handling, preferably from banking or FS environment
• Strong communication/analytical skills
• Good command of written & spoken English, Cantonese & Putonghua

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend