Client Service Manager, up to 45K, banking industry

What's on offer ?
- Join one of the leading international banking institutions
- Handle presidential & regulator referred complaint
- Competitive salary

Our client is a leading commercial bank in the world, and they now look for a new Client Experience Manager to join their team.

Key Responsibilities:

• Handle banking clients' verbal and written complaints from various channels
• Conduct thorough investigation, ensure all complaints are handled professionally
• Ensure complaints are strictly adhered to the bank's Complaint Handling Policy, related policies of regulatory bodies and Compliance & Control policies
• Identify & highlight high impact areas from the complaint analysis & liaise with the concerned parties to drive for improvement

Qualifications:

• University degree or above with AML/CFT professional qualifications preferred
• At least 5 years working experience in banking or financial industry, particular in compliance, corporate banking or correspondent banking business area
• Good analytical and problem solving skills
• Excellent interpersonal and communications skills, and to be a good team player with strong data and information sense
• Self-motivated, proactive and responsible
• Sound knowledge of Banking Products
• Good command of both verbal and written English and Chinese

APPLY NOW:
Email your resume to (billy.lo@ambition.com.hk) or submit your application on this site

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend