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Business Analyst with CRM experience

Job description

Responsibilities

  • Meet and work closely with business users to provide solutions that address their business needs and ensure projects are delivered in a timely manner
  • Analyze and gather functional and non-functional business requirements and prepare detailed functional specifications accordingly
  • Develop and maintain process flows, use cases, screen mockups, and other artefacts necessary to support and clearly communicate business needs and processes
  • Understand the business systems in order to collaborate with users to solve functional issues and propose new business processes with documentation (e.g. BRD, Workflow diagram)
  • Work closely with IT application teams, product teams, Architects, and other subject matter experts to perform gap analysis between API/system documents and business requirements
  • Coordinate communication with regional teams and technical counterparts to clarify technical specs and issues as necessary
  • Drive test script development, prepare test plans and conduct User Acceptance Test (UAT)
  • Solution delivery and implementation of IT projects with vendor management

Requirements

  • Good communication skills in Cantonese, English and Mandarin
  • Strong interpersonal skills and able to communicate with staff at all levels
  • Bachelor's degree holder in Information Technology, e-Commerce, or relevant discipline
  • Min. 5 years exp. in IT Business Analysis or Project/Product management background is preferred
  • With sound knowledge in e-Commerce, mobile, multi-channel and/or digital system integration
  • Plan and coordinate activities of projects, system changes and service requests to ensure that goals and objectives are accomplished within prescribed time frames, scope and quality
  • Capture and consolidate business requirements by understanding and liaise with business stakeholders on issues and challenges
  • Good problem solving and analytical skills
  • Proactive, self-motivated, multitasking, attentive to details and able to work under pressure
  • Knowledge in system integration/interfaces (APIs) is a must
  • Experience in Microsoft SQL procedures would be an advantage
  • Experience in Confluence and JIRA would be an advantage
  • Experience in Microsoft Dynamics 365 is a plus