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Assistant Manager - Learning & Development

Job description

Job Summary:
The Assistant Training Manager is responsible for designing, implementing, and managing training programs for retail employees. They play a vital role in ensuring that sales associates and other retail staff members have the necessary skills and knowledge to provide excellent customer service, meet sales targets, and uphold the brand image.

The Assistant Training Manager collaborates with various stakeholders, including store managers, HR professionals, and subject matter experts, to develop and deliver effective training solutions.

Duties and Responsibilities:

  1. Develop comprehensive training programs tailored to the needs of retail employees, encompassing product knowledge, customer service, sales techniques, and brand values.
  2. Create engaging and interactive training materials, including presentations, training manuals, and online modules, to facilitate effective learning and knowledge retention.
  3. Conduct training sessions, workshops, and seminars for retail staff members, ensuring that the content is delivered in an engaging and impactful manner.
  4. Assess the effectiveness of training programs through various methods, such as evaluations, quizzes, and observation, and provide feedback to participants and management.
  5. Identify skill gaps and training needs within the fashion retail organization and collaborate with relevant stakeholders to design and deliver targeted training interventions.
  6. Coordinate training logistics, including scheduling, venue selection, and resource allocation, to ensure smooth training delivery.
  7. Continuously evaluate and improve training programs based on feedback, industry trends, and evolving business needs.
  8. Collaborate with store managers, HR professionals, and subject matter experts to understand training requirements, align training initiatives with business goals, and foster a culture of continuous learning and development.

Qualifications and Skills:

  • Bachelor's degree in a relevant field
  • Proven experience in designing and delivering training programs, preferably in the retail industry.
  • Strong knowledge of fashion retail processes, including sales techniques, customer service standards, and visual merchandising.
  • Excellent communication and presentation skills, with the ability to engage and motivate diverse audiences.
  • Proficiency in using training software, learning management systems, and multimedia tools.
  • Flexibility and adaptability to work in a fast-paced retail environment and accommodate changing business needs.
  • Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply.