Workforce Experience Advisor (IT Trainer)

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: Negotiable
REF: BBBH228226_1543404440


  • Bachelor degree in Computer Science, Information Technology or other related disciplines
  • Minimum 2 years of working experience in providing IT training or business administration
  • Good communication skills with capability in explaining technical terms with layman terms
  • Good knowledge in O365, Skype for Business, Zoom and Business Intelligence tools is a definite plus
  • Good command of both written and spoken English and Chinese
  • Occasional travel is required
  • Partner with HR, Sustainability, and Global Business Technology to align on workforce experience goals and strategies.
  • Responsible for evaluating existing processes and influencing technology solutions through user requirements to improve the workforce experience.
  • Defines problem by conferring with associates; evaluating procedures and processes.
  • Coordinating product-related trainings, including presenting new features and simulating activities in a demo environment.
  • Personally deliver training as needed Partners with the GBT communications leads to identify and leverage the most effective channels to deliver consistent, appropriately timed communications & training.
  • Ensure all new hires undergo basic technical training around O365 and special global business technology software.
  • Schedule in-house educational session using Workday LMS. Support the onboarding experience of Vassociates, from online application to day 90.
  • Drive faster adoption, greater utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved.
  • Acts in an advisory capacity providing expertise and professional knowledge to global business technology executive management on workforce experience and change management tactics in region.
  • Provides reference by writing documentation. Document and drive procedural changes to increase productivity, accuracy and workflow. Become a spokesperson and go-to person for the organization on all things related to workforce experience.

Major Requirements

  • Minimum 3 years' experience in Technology, or technical teaching required
  • 2+ years of experience in workforce management, capacity planning, business analytics, customer support operations, and real-time analytics.
  • Bachelor's Degree in related field required
  • Experience in developing technical course content both for novices and experts with technology.
  • Knowledge of web-based learning platforms and modern educational techniques.
  • Excellent communication skills with the ability to explain technical terms using simple language.
  • Additional Certification in training is a plus.
  • Experience in O365 product Such as Sharepoint, Onedrive for Business, Skype For Business plus other Business inelegant software such as Power BI and / Or Tableau is a plus.
  • Comfortable working with ambiguity and rapidly changing priorities.
  • Travel by air and overnight, as required 25% amount of time