Job description
Job duties
Be the primary technical liaison to voice trading groups
Gather requirements from business/technology stakeholders
Manage critical and direct communication lines with front line traders, business managers, and development leads
Provide technical expertise/advice to both internal and external users
Participate in voice trading architecture development from idea to plan, design, and integration for the relevant environments to meet stakeholder requirements
Alert operations/support teams to any performance issues affecting the voice trading environment
Provide troubleshooting assistance/escalation to support teams as needed for critical production issues and incident management and reporting
Requirements
Excellent analytical, troubleshooting, problem-solving and decision-making skills
Strong knowledge troubleshooting Layer 1, Layer 2 and Layer 3 design and troubleshooting
Extensive knowledge of voice trading systems, voice recording systems and hoot n holler networks
Experience with IPC Unigy systems
Experience with NICE voice recording systems
Experience with voice recording regulatory requirements and audio surveillance/testing/reporting systems
Experience with Cisco CUCM preferred
IPC Unigy and NICE certifications
Bachelor's degree or equivalent voice trading experience
Strong written and verbal communications skills
If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend
