VDI & Desktop Support Engineer

Requirements:

Citrix/NetScaler & Virtualization

• Extensive knowledge on NetScaler
• Citrix Virtual Apps and Desktops
• Virtualization & Cloud
• Automation & Scripting
• Endpoint & Directory Services
• Troubleshooting

Desktop Engineering

• Operating Systems & Endpoint Management
• Hardware & Peripheral Support
• Software Installation & Maintenance
• Security & Compliance
• Networking Basics
• Collaboration Tools
• Incident Management

Others

• Good interpersonal skills including networking, collaboration, communication, and time management.
• Excellent communication and customer service skills for end-user support.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to adapt to different audiences, environments, and cultures.
• Team player with willingness to assist on any project, big or small.
• Strong problem-solving and analytical skills.
• Strong project management and documentation skills.
• Solid communication skills; fluent in English.

Experience & Education:

• At least 7-10 years of experience in VDI and Desktop engineering.
• Bachelor's degree in Computer Science, Information Technology, or a related field.