Technology Services Manager - MNC Legal Services

Location: Central and Western District, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: HK$50000.00 - HK$60000 per month
REF: BBBH238532_1575966543

My client is one of a leading MNC legal services firm around the globe. They are currently trying to hire a Technology Services Manager to strengthen the current team. Please check the job details as below.

Job Responsibilities

  • Ensure all aspects of local IT support activities are made in line with the local, regional and Global IT strategy and roadmap ensuring local considerations are considered
  • Participate in system/process reviews and the analyses of existing business processes to identify improvement areas
  • Evaluate new technology products introduced by global IT and define the appropriate deployment method for the region, providing training and educating staff on how to deploy and support
  • Evaluate and design meeting room audio and video equipment for the APAC offices, including unified communication system. Help bridging the gap between business needs and technology solutions through innovative designs
  • Provide technology expertise and help to executing large-scale technology transformation projects across the region
  • Design and conduct technical training to regional 2nd line engineers to ensure knowledge levels are consistent throughout the region
  • Help in ensuring the APAC IT team focuses and delivers on maintaining a cost-effective service together with the managers of Service Management and Infrastructure teams
  • Proactively review the Service Improvement Plans in conjunction with the business community to continually improve the effectiveness and overall performance of the 2nd line support function
  • Coordinate and co-work with global technology support groups and departments to ensure effective incident resolution and service delivery
  • Provide procurement support to the team and liaise with expertise in specific areas, namely desktop hardware, desktop software, remote services, user administration and training
  • Provide support to regional offices for local IT projects as needed
  • Ensure global policies and procedures are adopted and applied by the Hong Kong team

Job Requirements

  • At least 7+ years of experience in a technology led support role and at least 2 years of management experience, preferably in a law firm or MNC
  • Strong technical skills/knowledge across end user desktop applications and technologies, meeting room technologies and mobile/remote working technologies a prerequisite
  • Ability to think outside the box to find solutions to complex problems
  • Fluency in English and Cantonese (both spoken and written) will be advantageous
  • ITIL foundation certification is important and able to prove skills and experience in this area
  • Proven track record and experience in managing and achieving SLA, service delivery and reporting required
  • Experienced in managing budgets advantageous
  • Customer service oriented with strong interpersonal, communication and leadership skills
  • Willingness to take ownership and show initiative to achieve results
  • Able to work independently and effectively under pressure

If you are interested in this role please either apply through here or send your CV directly to ronald.lee@ambition.com.hk, thanks!