Team Lead, Complaint Handling, Banking

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Banking & Financial Services
Salary: Negotiable
REF: BBBH225046_1558516330

Our client is a Well-established banking group with diversified businesses in Wealth Management, Retail, Corporate banking. With their continuous expansion, an excellent opportunity has arisen for a complaint handling professional to lead a complaint handling team handling escalated complaints.

Report directly to the Head of Compliant handling, you will be the team lead of the escalated complaint team to ensure your team handle verbal and written complaints professionally according to services quality standard, internal policies and regulatory guidelines and review their cases when necessary. You will monitor your team to perform investigation and analysis on complaints cases and liaise with internal stakeholders to identify areas of improvement. You will ensure your team to maintain complaints handling system and generate management reports. You will also provide compliant handling training to staff.

To qualify, individuals must possess:

  • Bachelor degree or above in related discipline
  • Minimum 8 years' experience in compliant handling/ service quality management/ customer services, preferably gained in banking and/or financial services industry
  • Strong analytical, interpersonal and communication skills
  • Excellent command in spoken and written English, Cantonese and / or Mandarin

Contact Monique Yeung on (852) 3103 4339 / or APPLY NOW by clicking the button below quoting reference number MY 225046
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