System Engineer, IT Infrastructure

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: Negotiable
REF: BBBH235542_1565700077

Summary Statement:
Reporting to the IT Infrastructure Manager, the system engineer will work across a broad range of technologies and liaises across multiple areas of the business and countries to support incidents, service requests and global projects. The incumbent should responsible for tier 1 and tier 2 supports via phone, email, live chat or instant message.

Representative Duties:

  • Fulfill incidents and requests within defined SLA
  • Installs, configures, and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
  • Provide support in Desktop and Laptop, Hardware and Software, Windows and MacOS
  • Provide support in IP based PBX, phones and call routing
  • Provide Video/Audio conferencing support
  • Support global infrastructure projects for servers, network and telephony
  • Maintain high quality of IT setup and align global standards in all Asia offices
  • Provide training / briefing of new tools to users
  • Ensure and enforce the hardware and software in accordance with the global approved standards and keep the working tools assigned to users are in good conditions
  • Create and maintain all documentation to include inventory, configuration, procedures and drawings as they relate to the Asia region IT Infrastructure
  • Keep abreast of emerging technologies and perform vendor management to provide IT support in the region
  • Helping enforce or support global security policies
  • Handle ad hoc projects and flexible to work in non-office hours

Desired Skills and Experience:

  • Diploma holder or above in Information Technology, Computer Science or related discipline; holder of MCP/MCSE/CCNA certification is an advantage
  • Minimum 3 years IT relevant experience in MNC environment in capacity of desktop/systems/network/IP PBX/Active Directory support and administration
  • Hands-on experience and strong troubleshooting skills in operating systems (MS Windows and MacOS), Networking, router and firewall, VPN, WAN/LAN, Windows patching
  • Basic knowledge and concept of ITIL framework
  • Strong organizational skills and sense of responsibility, with the ability to manage multiple requests proactively and simultaneously
  • Follow through and provide comprehensive updates to both IT team and end users
  • Experience in supporting remote offices that without local IT personnel
  • Excellent verbal and written communication skills in English and Chinese with strong communication and problem solving skills. Mandarin/other Asian languages is a plus
  • Work independent with end users and IT counterparts
  • About 10% of travel annually