Support Analyst

Key Responsibilities

Application & User Support: Deliver functional support across Calypso, TBricks, Imagine, and proprietary internal platforms.
Team Leadership & Mentorship: Guide junior staff and oversee onboarding/training for new team members.
Operations & Monitoring: Execute morning/afternoon shift rotations for health checks, configure monitoring rules, and address automated system alerts.
Incident & Change Management: Handle incident escalation, direct resolutions, and oversee change requests from dev and infra teams.
Infrastructure & Security: Support BCP drills, IT security reviews, audit requests, and lead deployment projects for new systems and servers.
Documentation: Keep operational procedures and technical environment configurations updated.
General: Fulfill additional tasks assigned by management.

Skills & Experience

Core Experience: 8+ years supporting Calypso or Front Office platforms for Equity Derivatives or FICC.
Technical Proficiency: Strong SQL skills, Windows/Linux server commands, and shell scripting; solid grasp of server and network infrastructure.
Core Competencies: Strong analytical problem-solving, high attention to detail, clear communication, and the ability to handle high-pressure environments.
Shift Availability: Willingness to work early shifts (starting at 7:00 AM) and rotating weekend duties.

Preferred Qualifications