Store Manager - Telecom

About the Role:

• Meet and exceed store revenue, activation, upgrade, and product/service targets.
• Promote telecom offerings (e.g., wireless plans, accessories, device protection, add-ons).
• Identify sales opportunities and coach team members to improve conversion rates.
• Oversee day-to-day store operations including opening/closing procedures, inventory handling, and cash controls.
• Ensure accurate merchandising and planogram standards to maximize customer engagement.
• Maintain store readiness and cleanliness in line with company expectations.
• Hire, train, coach, and develop retail team members.
• Create schedules that align with staffing needs and peak traffic times.
• Conduct performance reviews and provide ongoing feedback, including sales training and customer service improvement.
• Ensure high-quality customer service by resolving escalated issues professionally and efficiently.
• Support customers with activations, device setup, plan changes, troubleshooting, and billing inquiries.
• Ensure compliance with company policies, privacy requirements, and applicable regulations.
• Follow all procedures for identity verification, returns/exchanges, and fraud prevention.
• Complete required paperwork and reporting (daily/weekly performance metrics, inventory logs, audits).
• Monitor inventory levels, manage stock replenishment, and reduce losses/damage.
• Ensure accuracy of device/accessory inventory and records.

About the Candidate:

• 2+ years of retail management experience (preferred) or strong leadership experience in a retail environment.
• Track record of meeting sales goals and improving store performance.
• Strong customer service skills and the ability to handle escalations effectively.
• Proficiency with basic computer systems and retail reporting tools.
• Availability to work flexible hours, including weekends/holidays.

If you are ready for above, pls share your CV to calvin.wan@ambition.com.hk