Service Desk Support - Banking Industry

Location: Kowloon Bay, Kwun Tong District
Contract Type: Permanent
Specialisation: Technology
Salary: HK$15000 - HK$18000 per month
REF: BBBH217766_1541496633

Job Description

  • As one of the key members of the support team, providing technical support of the core desktop, and VDI architecture, including the development, delivery and services and support of desktop / VDI infrastructure and products within the branch and disaster recovery site.
  • Provide trade floor support and working directly with traders
  • Work with IT teams to deliver quality desktop / VDI solutions, collaboration and client software, including Windows 7 / Windows 10, Mobile devices, Active Directory, and MS Office enhancements.
  • Coordinate with various IT teams (both internal/external) to fulfil various service requests from customers including IT Support, staff on or off boarding, software installation, applications and office premises access rights and onsite and offsite event support.
  • Contract Management. Assist for RFx and maintain IT service agreement, ensure the procurement process in line with Group policy.
  • Regularly review and maintain of User Access Revalidation process, ensure all record obtained properly for audit trial.
  • Deliver quality services and effective methodologies in technical solutions in coordination with IT teams to meet business requirements and strategy
  • Engage with teams to ensure strategic consistency and development in desktop / VDI architecture and solutions
  • Maintain internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk

Job Requirement

  • Degree holder in Computer Science or IT related discipline.
  • Administrate of Microsoft Server, Active Directory, System Center Configuration Manager, Windows 7 / Windows 10
  • Administrate of Citirx XenServer / XenDesktop and VMWare Server
  • Knowledge of trading applications from Reuters, Bloomberg, Murex, etc.
  • Administrate of IP Phone, Dealer Board System, such as Avaya, and IPC
  • Administrate of regulation systems/applications from HKMA, HKICL, TransUnion
  • Mobile Computer support, such as iPhone, iPad, Laptop

For interested parties please either click on the button below or email your resume to

You can also find Ron Lee at 3103 4308, thanks