Senior / Manager, Complaint Handling, Banking

Location: Hong Kong City
Contract Type: Permanent
Specialisation: Banking & Financial Services
Salary: HK$35000 - HK$50000 per month + Discretionary Bonus
REF: BBBH245050_1604291388

Our client is a Well-established banking group with diversified businesses in Wealth Management, Retail, Corporate banking. With their continuous expansion, an excellent opportunity has arisen for a complaint handling professional to join their complaint handling team in retail banking.

Report directly to Team Head, you will be the key member of the team to ensure verbal and written complaints are handled professionally according to services quality standard, internal policies and regulatory guidelines. You will perform investigation and analysis on complaints cases and liaise with internal stakeholders to identify areas of improvement. You will maintain complaints handling system and generate management reports. You will also provide compliant handling training to junior staff when needed.

To qualify, individuals must possess:

  • Bachelor degree or above in related discipline
  • Minimum 5 years' experience in compliant handling/ service quality management/ customer services, preferably gained in banking, insurance, regulatory bodies, and/or enforcement agencies
  • Strong analytical, interpersonal and communication skills
  • Excellent command in spoken and written English, Cantonese and / or Mandarin

Contact Chloe Yang at (852) 3103 4311 / quoting reference number CY 245050.
Data provided is for recruitment purposes only; Only shortlisted candidates will be notified