Senior Manager, IT Incident and Change Management

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: Negotiable
REF: BBBH233671_1562309635

Our client is a fast-growing bank in Hong Kong. They are now looking for a Senior Manager, IT Incident and Change Management to lead a team and support their expanding environment.


  • Drive root cause analysis and identify preventive / follow up actions for IT incidents in order to have continuous improvement.
  • Conduct service quality review to share lessons learnt for IT incidents and promote the importance and awareness of quality standard.
  • Impose and improve change control activities to have better system stability and quality.
  • Develop and monitor quality metrics and prepare IT quality report to senior management.
  • Act as the operational risk officer to ensure operational risk incidents are timely reported with quality.
  • Review IT service level objectives regularly and deliver service level reports to business units.
  • Conduct regular review on processes related to IT services management.


  • University degree in information technology or related discipline.
  • At least 10 years' experience in IT industry
  • In-depth knowledge and experience in IT services quality management.
  • Proficient in incident, problem and change management.
  • Good knowledge of banking applications and infrastructure.
  • Familiar with regulatory requirements will be an advantage.
  • Strong written and verbal communication skills in both English and Chinese.
  • Mature and able to work under pressure.

Interested parties, please click "APPLY NOW".