Bank | Head of IT Operations

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: Negotiable
REF: BBBH233671_1568001296

Our client is a fast-growing bank in Hong Kong. They are now looking for a Head of IT Operations to lead 3 streams, service management, vendor management and IT operations and support their expanding environment.

Responsibilities

  • Manage the data centre and print centre outsourcing service provider to ensure they deliver the services according to the contract with quality
  • Resolve any contractual dispute with the outsourcing service providers according to the contract, and escalate to management if necessary
  • Monitor the daily operations of the outsourcing service providers to ensure stability of the IT production environment and pre-defined service levels can be met
  • Review and process Request for Service (RFS) issued to the outsourcing service providers to ensure the situation solution is proposed and the service is delivered accordingly
  • Monitor the outsourcing controls implemented by the service providers to ensure they comply with regulatory requirements, and provide improvement plan if any
  • Manage the budget for the outsourcing arrangements
  • Support audit exercise and regulatory examination related to the outsourcing arrangements
  • Oversee the governance team which manage the outsourcing arrangements

Requirements

  • University graduate in computer science or related discipline
  • Over 15 years of IT experience in banking industry with at least 8 years in managing outsourcing arrangements
  • Knowledge in operations of data centre and print centre is required
  • Proficient in various technical platforms including Wintel, UNIX, AS400, mainframe and networking
  • Experience in handing audit exercise and regulatory examination is an advantage
  • Experience in budget and people management is preferred
  • Strong communication and English writing skill

Interested parties, please click "APPLY NOW".