Segment Project Manager, Customer Journey

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Banking & Financial Services
Salary: HK$480000 - HK$660000 per annum + Discretionary Bonus
REF: BBBH230793_1551841418

Our client is an Established Banking Group with diversified businesses across Asia. As part of a long term global strategy, an exciting new opportunity has arisen for a Customer Journey professional to join and focus on creating customer value via operational process improvement, based in Hong Kong.

Reporting to Segment Team Head, you will evaluate the efficiency and effectiveness of existing operational processes including account opening, customer on-boarding as well as overall customer experience, working with various stakeholders to identify opportunities for improvements, develop new on-boarding journeys, explore new business potential and create customer value, whilst ensure compliance with the Bank's internal standards and local regulations.

To qualify, individuals must possess:

  • University graduate
  • Minimum 5 years relevant experience gained in Banking & Financial Services industry
  • Project experience related to Account Opening process development, Customer Journey / Customer Experience improvement is a MUST
  • Strong business acumen with customer-oriented mindset
  • Excellent communication skills in English and Chinese

Contact Chloe Yang (852) 3103 4311 or quoting reference number #230793.
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