Risk and Control Manager (Operations and Technology)

Location: Hong Kong
Contract Type: Permanent
Specialisation: Banking & Financial Services
Salary: HK$45000.00 - HK$55000 per month
REF: BBBH239296_1583464544

Control Manager

HOST COO Office - Chief Control Office

Hang Seng strives to provide world-class standard services to its customers and exercise proactive risk management.

The HOST Chief Control Office is dedicated to manage operational risk, internal control, quality and sustainability across the Operations, Services and Technology business. The team also plays a key role in driving robust service culture by managing customer feedback and incidents to ensure service delivery excellence, as well as providing consistent and strong operational support to the Bank's business partners on procurement management, financial planning and knowledge management.

We are currently seeking a high caliber professional to join our department as Control Manager.

Principal responsibilities

  • Validate the design and operating effectiveness of the Operations (OPS) and other HOST key controls through inspection, inquiry, observation, sampling, re-performance and recalculation

  • Review of OPS and other HOST risks and key controls through end-to-end process walkthroughs, events or thematic reviews, data-driven reviews or issue read across, and evidence reviews

  • Support the risk framework and the associated change initiatives for responsible areas through active engagement and relationship building with stakeholders

  • Act as escalation point for complex issues, risks and controls in OPS

  • Review and support to enhance OPS policies, procedures and mechanisms with relevant departments

  • Propose and implement remedial actions in response to review findings or other driver

  • Manage projects in relation to risk and compliance to ensure adherence to Group policies, statutory requirements and regulatory guidelines

  • Promote desired behaviours and a positive risk culture across the remit area



  • University degree in Business Administration, Finance, Risk Management or related discipline qualifications

  • Over 8 years of banking experience, ideally with exposure to operations management in banking environment

  • Good communication and interpersonal skills, ability to work under pressure

  • Excellent analytical, project management and problem solving skills

  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage

  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes