Retail Operation Executive - Luxury

About the Role:

Drive consistent execution of retail operating standards across stores.
Monitor and improve store KPI performance including: service experience indicators, availability/stock health, shrink risk indicators, and operational productivity metrics.
Support store teams in maintaining brand standards for visual presentation, cleanliness, and luxury merchandising discipline.
Ensure store processes are followed for returns, exchanges, and exception handling in line with brand policy.

Support accurate inventory management by ensuring timely and correct processes.
Identify root causes of inventory issues and implement corrective actions.
Coordinate with Supply Chain/Inventory teams to improve availability and reduce stockout/overstock risk.

Partner with HR/Training and Store Managers to support operational readiness of teams.
Ensure compliance with labor scheduling guidelines and store SOPs.
Support onboarding and retraining efforts for operational workflows.

Ensure stores adhere to brand policies and relevant regulations.
Work with Loss Prevention to reduce shrink risks by strengthening store-level controls and follow-through.
Investigate operational discrepancies and support corrective action plans.

About the Candidate:

3 years of experience in retail operations, store operations, or field-based retail leadership.
Experience with inventory management, receiving/replenishment processes, and operational KPI tracking.
Strong understanding of retail compliance, cash handling controls, and loss prevention basics.
Demonstrated ability to coach store teams and drive adoption of standards across multiple locations.
Proficiency with retail systems such as POS/back-office tools and inventory platforms (specific tools can be listed).

If you are ready for above, pls share your CV to calvin.wan @ ambition.com.hk