Repair Service Lead

Our client is a global industrial products organization with a strong reputation for product quality, technical expertise, and customer support. The Hong Kong team plays an important role in delivering after-sales service excellence while supporting regional operational improvement initiatives across Greater China.

Responsibilities:

• Lead and develop a team of service technicians, fostering a high-performance and customer-focused culture.
• Oversee daily repair and maintenance operations, ensuring service quality, productivity, and efficiency targets are achieved.
• Drive cost control and operational effectiveness through reduction of repair failures and process inefficiencies.
• Coach, mentor, and train team members to strengthen technical capabilities and support career development.
• Monitor performance indicators and implement actions to improve quality, turnaround time, and operational results.
• Lead continuous improvement initiatives to optimize service workflows and workshop productivity.
• Partner closely with Customer Service, Logistics, Sales, and other internal stakeholders to enhance customer experience.
• Act as a process expert, supporting regional projects and operational excellence initiatives across Greater China.
• Participate in process enhancement projects, pilot programs, and best-practice implementation activities.
• Promote a culture of accountability, continuous improvement, and operational excellence.

Requirements:

• Degree in Engineering or a related technical discipline.
• >5 years of experience in repair, maintenance, service operations, or related functions, with prior team leadership experience.
• Solid understanding of repair processes, technical documentation, diagnostics, testing, and service workflows.
• Knowledge of Lean principles, continuous improvement methodologies, and quality management practices.
• Proven track record in driving operational excellence and improving service performance.
• Strong coaching, communication, and stakeholder management skills.
• Customer-oriented mindset with the ability to lead change and influence teams.
• Fluency in English and Cantonese; Mandarin is an advantage.
• Experience using SAP or similar ERP systems is preferred.
• Open to occasional regional travel when required.