Regional IT Service Engineer

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: Negotiable
REF: BBBH231299_1553509436

Job Responsibilities
* Be responsible for IT infrastructure administration and maintenance for both on-premises and cloud
* Perform hardware and software installation, maintenance and troubleshooting
* Provide regional helpdesk support to end users on IT issues
* Provide systems support and administration in networks, servers and application systems
* Manage IT assets and assist in IT documentation and process improvement
* Work with vendors on IT projects, and IT equipment and service procurement
* Participate in project management /execution
* Report any system incidents, issues and errors in a timely manner
* Work with other regions to deliver 2nd level support
* Strong skills in Windows Notebooks, Printers and Handhelds.
* Provide training, guidance and manuals to end users
* Responsible for ad-hoc projects as assigned.
* Occasional Overseas Travel Required


Education and Experience
* Degree holder in Computer Science, Information Technology or related discipline with 3 - 5 years experience
* Knowledge in IT support operations, Windows server administration, system supports and troubleshooting
* Hands on experience on VMWare, Cisco switches/Wifi Controller/Access Points, Windows server environment, Domain Control, Active Directory and O365 administration
* Experience in Microsoft SQL or other data related tools
* Good team player with problem solving skills and customer service oriented
* Fast Learner, Proactive, capable to work independently, as well as in a team
* Good interpersonal, communication skill and presentation skill
* Ability to work independently and pro-actively in a dynamic environment; feel comfortable in sometimes ambiguous environment.
* Experience in Oracle ERP or NetSuite environment is an advantage
* Fluent in spoken and written Cantonese, English and Mandarin