Regional IT Service Desk Support
Location: | Admiralty, Central and Western District |
Contract Type: | Permanent |
Specialisation: | Technology |
Salary: | HK$20000 - HK$30000 per month |
REF: | BBBH217272_1543568033 |
Job Description
- Provide first level contact and convey resolutions to user issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Walk users through problem-solving process
- Follow up with users, provide feedback and see problems through to resolution
- Ensure proper recording, documentation, and case closure
- Recommended procedure modifications or improvements
Job Requirement
- Proven working experience in providing help desk support and 2nd tier support
- Diploma in Information Technology, Computer Science or equivalent
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong user-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
