Project Manager - Transformation & Digital Experience

Location: Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: HK$55000.00 - HK$70000.00 per month
REF: BBBH241156_1583747179

Responsibilities

  • Reporting to Head of Digital to manage digital development projects per business requirements, on-time and within budget
  • Work closely with IT, business departments and vendors for qualified project deliveries
  • Gather, design & develop front-end user requirements for digital transformation on customer journey and digital experiences
  • Manage UX / UI designers to develop user-interface (UI) and user experience (UX) and prototype, finalise front-end designs and user requirements
  • Participate in UAT for digital channel front-end design and project-driven new features, ensure the qualified product delivery
  • Design, develop and maintain digital product roadmap to ensure user satisfaction by continuously collecting feedback from internal stakeholders and end users
  • Conduct health check on digital customer experience through surveys, service audits, customer complaints, and industrial benchmarks
  • Monitor mobile device / OS and web browser development trends, and work with IT regularly to ensure these digital assets are compatible with latest device / OS / browser versions, also arrange fixes / workarounds for issues found and apps release from planning to execution, including the submission to app store
  • Identify mid to long term objectives according to innovative / digital market trends
  • Engage key stakeholders to support the planned changes and draw up project objectives and plans, budget resources, and plan for people resources for smooth project implementation

Requirements

  • Bachelor degree in Business or Marketing with strong technology knowledge and experience in e-Business, OR in Computer Science / Electronic Engineering with a keen business sense and significant customer service
  • Minimum of 8-10 years' management experience in design, development or operations of customer-centred e-Commerce sites and/or web portals and/or mobile apps, and online channels technical support experience is an asset
  • Understanding of the latest digital trend, technology (e.g. 5G, AI) and best practices in the market
  • Proven track record in business management of large scale e-service and distribution channels
  • Excellent leadership and people management skills and be experienced in managing a team composed of individuals with diverse backgrounds
  • Good knowledge and understanding of mobile/web technology/programming in browser / iOS / Android development tools
  • Excellent project management skills, multi-tasking and time management skills as well as a strong interest in e-Business
  • Proficiency in both written and spoken English and Chinese

Submit your CV to Louis Hui - Louis.Hui@Ambition.com.hk OR Click APPLY NOW.