Private Club Manager

About the Role:

• Oversee the club's everyday operations and service across all departments: Membership Services, Teaching, Food & Beverage, and Events & Parties.
• Own and drive club performance through strong number management.
• Partner closely with the COO and CEO to strengthen operations by building smarter systems, clear team structures, and efficient processes.

• Deliver profitable outcomes across every department by leading, motivating, coaching, and developing your team-building skills, confidence, and deep product knowledge.
• Stay friendly, approachable, and hands-on: we're looking for someone who thrives in a fast-paced, diverse environment and stays calm and effective under pressure.
• Create and protect an environment where customer service and quality standards consistently excel.
• Take responsibility for the club's look, atmosphere, and maintenance-ensuring the space feels inspiring to every member.
• Own client satisfaction end-to-end by responding to member concerns quickly, professionally, and with empathy.
• Lead the promotion and protection of the Club's positive public reputation and brand image.
• Conduct tours for prospective members, turning curiosity into confident sign-ups.
• Manage sales administration and operational reporting: streamline processes and systems wherever possible and strengthen business relationships.
• Lead sales across all teams-developing a clear business plan covering sales, revenue, expense/budget controls, and target delivery.
• Take the lead on all social media channels, the website, and public-facing materials-ensuring the Club's ethos and brand consistency remain at the core.
• Support the annual marketing plan-providing expert input on realistic department forecasts (based on historical data, market trends, competitor activity, promotional strategy, and sales efforts), realistic workforce operating costs, and staff development plans.
• Design and implement a structured appraisal system that clearly defines responsibilities, performance expectations, targets, and a commission framework.
• Monitor performance across key teams (Events & Parties, Membership Services, Cleaning, and Internal/External Classes) by establishing regular reporting and communication-sales reports, customer service reports, cyclical sales meetings, and newsletters.
• Identify and pursue strategic partnership opportunities for collaborations and lineups across retail, classes, and club engagement.
• Support the planning and coordination of internal classes-working with the team to create termly schedules, age-appropriate programming, and engaging curriculum content.
• Lead the planning and delivery of club events-building a dynamic annual calendar of celebrations, seasonal activities, and community gatherings that drive engagement, footfall, and member loyalty.
• Assist with SEM campaign management-supporting paid search activity to increase traffic, enrolments, and event bookings across all club revenue streams.

About the Candidate:

• Degree-level education, or equivalent experience.
• Minimum 5 years' experience in a management role.
• Strong communication skills across all levels and channels.
• Excellent written communication skills.
• Broad business knowledge and a commercial mindset.
• Analytical thinking, strong problem-solving skills, and proactive initiative.
• High attention to detail with an investigative, solution-focused approach.
• Excellent time management and prioritisation skills.
• Ability to work collaboratively and build strong working relationships.
• Proven ability to lead, coach, and motivate others.
• Fluent in English, Cantonese, and Mandarin.

If you are ready for above, pls share your CV to calvin.wan@ambition.com