NOC Lead (Network Operations Centre)($70-80k + bonus)

• Manage a 24x7 Network Operations Centre (NOC), including recruitment, onboarding, coaching, and performance management of NOC engineers.
• Establish the NOC operating model, including shift structures, incident management processes, escalation procedures, operational runbooks, and service governance standards.
• Manage daily NOC operations to ensure network availability, service performance, operational resilience, and compliance with agreed SLAs.
• Act as the direct manager of the NOC team, fostering a culture of accountability, customer focus, continuous improvement, and operational excellence.
• Serve as the senior technical escalation point (L3) for complex network, security, and infrastructure incidents.
• Lead major incident management, root cause analysis (RCA), problem management, and service improvement initiatives.
• Drive proactive monitoring, event management, capacity planning, and operational reporting.
• Collaborate closely with Network Engineering, Cloud, Security, and Project teams to ensure smooth service transitions and operational readiness.
• Implement automation and process improvements to enhance operational efficiency and reduce risks.
• Provide regular service performance, incident, and operational updates to management and stakeholders.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related discipline.
• Candidates with experience in financial institutions, banking, insurance, capital markets, government bodies, public sector organisations, telecommunications providers, healthcare, or other mission-critical environments will be highly regarded.
• Minimum 10 years of experience in Network Operations, Infrastructure Operations, or NOC environments.
• Minimum 3 years of proven people management experience, including building, leading, and developing technical operations teams.
• Demonstrated experience establishing, transforming, or scaling a 24x7 NOC or operational support function.
• Strong hands-on technical expertise in:
  • Enterprise Routing & Switching (BGP, OSPF, MPLS)
  • SD-WAN and WAN technologies
  • LAN/WAN infrastructure
  • VPN and remote connectivity solutions
  • Network Security and Firewalls
  • Wireless Networking
  • Data Centre and Cloud Connectivity
• Proven capability to perform advanced L3 troubleshooting and lead the resolution of critical network incidents.
• Experience with network monitoring and observability platforms such as SolarWinds, PRTG, Zabbix, LogicMonitor, Datadog, ThousandEyes, or similar solutions.
• Knowledge of Azure and/or AWS networking services and hybrid cloud environments.
• Experience with automation and scripting (e.g., Python, PowerShell, APIs) is an advantage.
• Strong stakeholder management, communication, decision-making, and incident leadership skills.
• Excellent commands in both English and Chinese.

Preferred Certifications

• Cisco CCNP Enterprise
• Cisco CCIE Enterprise Infrastructure
• ITIL Foundation
• ITIL Managing Professional