Network Engineer

The company is a leading enterprise with concrete business in Hong Kong.

Responsibilities

Monitor network, system, and infrastructure performance using NOC monitoring tools.
Perform first-level troubleshooting and incident response for network, server, and connectivity issues.
Identify, analyze, and escalate alarms, incidents, and service outages according to established procedures.
Monitor WAN, LAN, internet connectivity, VPN, and cloud network services to ensure service availability.
Log, track, and update incidents and service requests in the ticketing system.
Coordinate with internal engineering teams, vendors, and service providers to resolve incidents within defined SLA targets.
Perform routine operational tasks, including system health checks, backup verification, and service monitoring.
Support scheduled maintenance activities, system upgrades, and change implementations during business and non-business hours when required.
Maintain accurate operational documentation, incident reports, and shift handover records.
Participate in 24x7 shift operations and on-call support when assigned.
Assist in root cause analysis (RCA) activities and contribute to continuous service improvement initiatives.
Ensure compliance with operational procedures, security policies, and IT service management processes.

Requirements

Diploma or Bachelor's degree in Information Technology, Computer Science, Network Engineering, Telecommunications, or a related discipline.
2-4 years of experience in network operations, IT support, system administration, or a related technical role; fresh graduate will also be considered
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VLAN, routing, switching, VPN, and firewalls.
Familiarity with network monitoring and management tools such as SolarWinds, PRTG, Zabbix, Nagios, or similar platforms is an advantage.
Knowledge of Windows Server, Linux operating systems, and basic server administration.
Understanding of ITIL processes, including incident, problem, and change management, is preferred.
Good verbal and written communication skills in English; Cantonese and Mandarin are advantageous.
Ability to work independently as well as collaboratively within a team environment.
Willingness to work in a 24x7 shift-based operation, including weekends and public holidays.
Relevant certifications such as CCNA, Network+, ITIL Foundation, Azure Fundamentals, or equivalent are preferred.