Manager/ Senior Manager, Complaint Handling (3 month contract)
|Location:||Hong Kong, Hong Kong|
|Specialisation:||Banking & Financial Services|
|Salary:||HK$40000 - HK$50000 per month|
Our client is a Well-established banking group with diversified businesses in Wealth Management, Retail, Corporate banking. With their continuous expansion, an excellent opportunity has arisen for a complaint handling professional to join a retail banking business to handle complaints.
Report directly to the team head, you will be the an experienced member of the complaint handling team to handle verbal and written complaints professionally according to services quality standard, internal policies and regulatory guidelines and review their cases when necessary. You will perform investigation and analysis on complaints cases and liaise with internal stakeholders to identify areas of improvement. You will maintain complaints handling system and generate management reports.
To qualify, individuals must possess:
- Bachelor degree or above in related discipline
- Minimum 3 years' experience in compliant handling/ service quality management/ customer services, preferably gained in banking and/or financial services industry
- Strong analytical, interpersonal and communication skills
- Excellent command in spoken and written English, Cantonese and / or Mandarin
Contact Monique Yeung on (852) 3103 4339 / email@example.com or APPLY NOW by clicking the button below quoting reference number MY 236806
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