Manager, PMO and Service Management (ITIL)

Location: Hong Kong, Hong Kong
Contract Type: Contract
Specialisation: Technology
Salary: Negotiable
REF: BBBH213905_1533889776


Project Governance:

  • Support project managers throughout the project lifecycle to ensure compliance of defined project management process.
  • Track and chase project status, risks, issues and deliverables.
  • Maintain and update project policies and procedures
  • Prepare Project Portfolio Dashboards and Reports to IT Management and IT Steering Committee.

IT Service Management:

  • Participate in the process re-engineering of ITSM processes including Change Management, Service Requests, Incident and Problem Management, and IT Asset Management.
  • Sourcing and scoring of off-the-shelf ITSM tools for future tools implementation.
  • Review and participate in the IT Asset Management process to enhance data accuracy and usability.

IT Control Support:

  • Participate in IT governance, risks and compliance tasks emerged from industry best practices, corporate and regulatory requirements.
  • Assist in coordination of internal and external audits.
  • Assist in coordination of annual business recovery exercise.
  • Maintain the library of IT Policies, Procedures, Guidelines and Standards.


  • 5+ years of experience in IT Projects, Project Management Office, IT Governance, IT Management Services, IT Audit, or Technology Risk Management.
  • Solid understanding and experience of Project Management, IT Service Management, IT Governance and related disciplines.
  • Proven track record of participating in Project Management lifecycle and IT Services Processes (e.g. Change Management, Incident and Problem Management, ITAM, etc.).
  • Good English communication and presentation skills.
  • Experience as Project Manager, Business Analyst, Change Manager, Incident Manager or Service Desk in a financial institution a plus.
  • IT systems audit and technology risk management experience a plus.
  • Professional certification holder of PMP, Prince2, CISA, ITIL a plus.

Contact Ms. Alexandra Leung at (852) 3103 4312 or APPLY NOW by clicking the button below quoting reference number ALI41741 or email to

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