Manager, PMO and Service Management (ITIL)
- Support project managers throughout the project lifecycle to ensure compliance of defined project management process.
- Track and chase project status, risks, issues and deliverables.
- Maintain and update project policies and procedures
- Prepare Project Portfolio Dashboards and Reports to IT Management and IT Steering Committee.
IT Service Management:
- Participate in the process re-engineering of ITSM processes including Change Management, Service Requests, Incident and Problem Management, and IT Asset Management.
- Sourcing and scoring of off-the-shelf ITSM tools for future tools implementation.
- Review and participate in the IT Asset Management process to enhance data accuracy and usability.
IT Control Support:
- Participate in IT governance, risks and compliance tasks emerged from industry best practices, corporate and regulatory requirements.
- Assist in coordination of internal and external audits.
- Assist in coordination of annual business recovery exercise.
- Maintain the library of IT Policies, Procedures, Guidelines and Standards.
- 5+ years of experience in IT Projects, Project Management Office, IT Governance, IT Management Services, IT Audit, or Technology Risk Management.
- Solid understanding and experience of Project Management, IT Service Management, IT Governance and related disciplines.
- Proven track record of participating in Project Management lifecycle and IT Services Processes (e.g. Change Management, Incident and Problem Management, ITAM, etc.).
- Good English communication and presentation skills.
- Experience as Project Manager, Business Analyst, Change Manager, Incident Manager or Service Desk in a financial institution a plus.
- IT systems audit and technology risk management experience a plus.
- Professional certification holder of PMP, Prince2, CISA, ITIL a plus.
Contact Ms. Alexandra Leung at (852) 3103 4312 or APPLY NOW by clicking the button below quoting reference number ALI41741 www.ambition.com.hk or email to
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