Manager, Complaint Handling, Commercial Banking

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Banking & Financial Services
Salary: HK$45000 - HK$55000 per month
REF: BBBH219008_1518004005

Our client is a Well-established banking group with diversified businesses in Wealth Management, Retail, Corporate and Investment banking. With their continuous expansion, an excellent opportunity has arisen for a complaint handling professional to join their complaint handling team in retail banking.

Report directly to the Head of Compliant handling, you will be the key member of the team to ensure verbal and written complaints are handled professionally according to services quality standard, internal policies and regulatory guidelines. You will perform analysis on complaints cases and liaise with internal stakeholders to identify areas of improvement. You will maintain complaints handling system and generate management reports. You will also provide compliant handling training to junior staff.
To qualify, individuals must possess:

  • Bachelor degree or above in related discipline
  • Minimum 6 years' experience in compliant handling/ service quality management/ customer services, preferably gained in banking and/or financial services industry
  • Strong analytical, interpersonal and communication skills
  • Excellent command in spoken and written English, Cantonese and / or Mandarin

Contact Monique Yeung on (852) 3103 4339 / or APPLY NOW by clicking the button below quoting reference number MY 219008

Data provided is for recruitment purposes only

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