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- Posted 28 April 2022
- SalaryHK$20000 - HK$25000.00 per month
- LocationHong Kong
- Job type Permanent
- DisciplineTechnology
- Reference256698
Consultant
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IT Helpdesk Specialist - Bank (Perm; 20-25K)
Job description
My client is a leading global financial institution with strong business in Hong Kong. It has over 30,000 employees over the world and over 50-year history.
Responsibilities:
- Understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, network, enterprise systems, cybersecurity etc.)
- Follow ITIL/Service Management policies and procedures
- Configure, deploy, maintain, troubleshoot and support workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment
- Solve technical problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.)
- Administer WAN/LAN connectivity, routers, switches, firewalls, Wi-Fi, and access control
Requirements:
- Diploma in computer science, information systems or relevant to IT
- 2 years of IT experience in financial services sector; open to both in-house and vendor experience
- Experienced in help desk support and technical assistance to staff
- Good knowledge on computer hardware, systems and software applications
- Good communication in Chinese and English; Cantonese is a must
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