IT Support/ IT Officer - MNC Law Firm

Location: Central and Western District, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: HK$25000 - HK$35000 per month
REF: BBBH215496_1567591988

My Client is one of the leading legal services in Hong Kong and Globally, they are currently trying to hire an IT Officer to join their team.

Job Description

  • Take responsibility for the resolution of incidents ensuring 1st and 2nd line resolution is achieved, within agreed SLAs
  • Meet all Service activity targets in line with performance targets defined for the technology
  • service
  • Ensure that requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures.
  • Ensure end users are kept informed of progress and that corrective action is taken to avoid or minimize delays
  • Manage all calls accurately using the ServiceNow (Service Desk) ticket logging system
  • Assist in the investigation and resolution of incidents and problems relating to the application,
  • infrastructure and/or, operating and network systems
  • Carry out agreed operational and specified maintenance procedures of a routine nature
  • Monitor routine operations and initiates corrective action if processes fail

Job Requirement

  • Diploma or above in Computer Sciences, Information Technology, or related Disciplines
  • At least 3 years relevant experiences in IT Support or system administration
  • Proven experience in a customer-facing role is preferred
  • Experience with Microsoft products (office/OS), ServiceNow Service Desk application is preferred
  • Knowledge and experience with Video Conferencing and Audio Visual technology is preferred
  • Good Problem solving, analytical, interpersonal

If you are interested and feel confident in this job role. Please feel free to apply directly here or send an email to Thanks