IT Support (Product Management)

Location: Sheung Wan, Central and Western District
Contract Type: Permanent
Specialisation: HaTCH Technology
Salary: HK$20000 - HK$25000 per month
REF: BBBH227432_1552386829

Our company is currently helping a European Technology client who focuses on algorithmic trading engines for its users to hire an IT Support/Product Management. In Europe the company was launched in 2004 and they recently expanded in Hong Kong 2 years ago. Currently the company is just a startup with a few staff. However, they already have a strong customer base and looking to expand their IT team on providing support and assisting to manage their algo products.


  • Build up and maintain a knowledge of the company's software, configuration files, integration and business flows to assist in issue investigation
  • Be involved in application system checks, identifying and resolving issues before they impact our customers (first line support)
  • Escalate issues to team leaders, business and management as appropriate
  • Attend and coordinate technical sessions with current and potential clients
  • Respond to client email and phone requests
  • Investigate and resolve reported issues
  • Prioritize, log and keep issues up to date on the issues tracking system


  • Effective in a team, able to develop and maintain good relationships to complete tasks successfully
  • Excellent communication skills and customer focus
  • Ability to create and maintain strong working relationships both with customers and internally
  • Desire to learn both technical and business aspects of customer workflows and the broad range of functions delivered across all aspects of the company's software
  • Ability to troubleshoot and approach problem-solving in a logical manner
  • Ability to communicate confidently and concisely using business acumen
  • Computer Science or IT-related degree
  • Technical knowledge or experience in the following areas
  • Linux (CentOS or Redhat Enterprise preferred)
  • Time-series databases (preferably InfluxDB)
  • Excellent communication skills in Mandarin and English (solid knowledge of Cantonese is a plus)

Appreciated skills:

  • Some understanding of global markets and trading industry
  • Experience of working with FIX


  • Competitive compensation and benefits
  • Becoming a part of a dynamic team that works on innovative and challenging cutting-edge solutions for the trading industry across the globe
  • Opportunities to grow and develop your skills on a professional level
  • Stimulating environment with excellent work conditions

For interested parties please either apply directly here or send cv to thanks!