IT Support Analyst

Location: Hong Kong Island, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: Negotiable
REF: BBBH220352_1523841033

Job Responsibilities:

  • Take ownership and manage tickets you have received or been assigned, either resolving or escalating to the appropriate team.
  • Support packages including Service Management Tools e.g. call logging software, remote access tools such as Remote Assistance and RDP
  • Provide trouble shooting for 1st line issues including but not limited to Microsoft office, Internet, mobile working, worksite, document management, Lync
  • Provide a high level of customer service within agreed SLA's
  • Work with other service desk teams to provide a seamless service to the business
  • Ensure processes are adhered to and bring new ideas to the team
  • Effectively and efficiently manage customer queries, ensuring that all relevant information is collated and stored in an accurate and timely manner
  • Develop and maintain relationships with all areas of the business

Job Requirements:

  • Bachelor Degree and above
  • High level of IT literacy with exceptional customer service skills
  • Experienced VIP level IT support in regional scale is a plus
  • Strong communications skills with fluent verbal and written English and Cantonese
  • The ability to communicate effectively at all levels with both the business and other IT Departments
  • Possess excellent problem-solving skills
  • Able to organise and manage own time, prioritise and meet deadlines
  • Ability to learn new technologies quickly
  • Speak fluent English is a MUST