IT Service Manager (Helpdesk support)

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: Negotiable
REF: BBBH229188_1547012343

Our client is a leading bank in Hong Kong working on large scaled projects. They are now looking for an IT Service Manager (Helpdesk) to join their IT team to support their expanding business.


  • Manage the change control team to provide the change management service including change governance, execution and follow up with IT team
  • Assess and refine the service management framework and process control for the daily IT service, and manage the operations of Change Control, Incident/Problem Management, Help Desk functions
  • Assist IT helpdesk team to provide IT helpdesk service to response for user requests and incidents; provide the pre-defined supports, escalate the cases to IT supporting teams or supporting vendors
  • Assist the Data Center Management to strengthen the daily operations and service quality
  • Monitor the performance and quality of services deliverables, establishment of SLAs, conducting service reviews and performing services level reporting
  • Conduct incident and change management
  • Undertake quality review on respective service management processes to develop and improve quality standards

Essential Requirements

  • Bachelor degree holder in Computer Science / Information Technology or related discipline
  • At least 8 years experience in banking or financial industry
  • Holder of Certified IT service management professional such as ITIL, ISO etc by recognized institutions (e.g. ITIL Certification Management Board)
  • Experienced in incident and change management, handling SLA and monitoring KPI, etc.
  • Familiar with helpdesk operations is a must; with data centre operations is a plus
  • Proactive and able to work independently
  • Excellent communication skills in English and Chinese

Interested parties, click "APPLY NOW" or send your application to