IT Service Advisor

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: Negotiable
REF: BBBH224964_1534327850

Our client is a global leader in E-Commerce and payment industry. With commitment in sustainable development, the company is now looking for a IT Service Advisor to join their team.

Duties & Responsibilities:

  • Build-up and maintain IT service in APAC area. In terms of Cabling, WAN/LAN network, phone, video conference, PC, printer, etc.
  • Follows best practices to ensure system and application security.
  • Win & Mac OS X terminal management, standard image customization, deployment.
  • Responsible for regional first level and 2nd level network support to ensure its smooth operation.
  • Be the major focal between business users and IT to make sure all requirements and issues can be solved locally or cooperating with Hangzhou teams.
  • VIP IT supports

Technical Skills?

  • A minimum of 5 years of demonstrated work experience in IT fields.
  • A BS/BA degree in computer science or related field preferred.
  • Strong working knowledge of Microsoft Operating Systems Windows OS - Server, Active directory, DNS, DHCP, SCCM, Exchange.
  • In-depth knowledge of Cisco or other similar networking equipment and TCP/IP.
  • Familiar with WIFI.
  • Familiar with ITIL methodology
  • Familiar with voice/video conference solution and devices.
  • Familiar with Mac OS X system is plus.
  • Experience with end user computer hardware, networking equipment and desktop software applications.
  • A proven ability to quickly learn and become expert on new / unfamiliar technologies.
  • Strong spoken and written English and Chinese language
  • ITIL Certificates, MCSE, A+, certificate a plus
  • Professional networking certification (eg. CCIE) would be Plus