IT Officer

Job Description:

• Provide 1st tier deskside support to end users
• Maintain good relationships with internal users and global offices
• Ensure the tickets will be cleared and updated in a timely manner
• Log, assign, track and respond to requests properly according to the procedures
• Escalate requests or incidents to senior level if necessary

Job Requirements

• A minimum of 3 years' experience as an IT helpdesk support in professional firm
• ITIL V.3 Foundation certificate is a plus
• Previous experience is supporting Microsoft products and using ServiceNow Service Desk Application will be an advantage
• Good communication skills with customer facing experience
• Excellent spoken and written English

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply. https://www.ambition.com.hk/refer-a-friend