IT Helpdesk Support

Location: Hong Kong, Hong Kong
Contract Type: Permanent
Specialisation: Technology
Salary: HK$14000 - HK$18000 per month
REF: BBBH217766_1521525884


Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques (training will be provided)
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the 2nd tier IT Support
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Identify and suggest possible improvements on procedures


Requirements:

  • Diploma or above in IT, Computer Science or relevant field
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills and able to communicate in English
  • Customer-oriented and cool-tempered